UKBA rings in new system; postal applicants to book appointments online

The UKBA is replacing the phone line for postal applicants in the UK, who want to book appointments to enroll their biometric information. From February 1, postal applicants will need to book the appointments online.


The UKBA explains before an applicant can book an appointment online, he or she must register by creating a customer account on ‘Apply online’ service.

The applicant will also need a valid email address. The applicant will subsequently be sent password details, which will allow him to access the account and book his appointment.

Also from 1 February, an email service will replace the biometric residence permit helplines (0300 123 2412 and 0300 123 4699). The customers can use the phone services till January 31.

The applicant will need to email: [email protected] if there is an issue with the delivery of your biometric residence permit.

If there is an error on the biometric residence permit then the applicant can mail to [email protected] and to report the loss or theft of a biometric residence permit the applicant can log on to [email protected]

The UKBA claims mail can be sent at [email protected] if the applicant is an employer or sponsor and he wants to confirm that a biometric residence permit is valid.

If the applicant does not have email access, he will be able to send the enquiries by Freepost to:


Returns Unit

PO Box 163


BS20 1AB

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